FAQs

MOST ASKED QUESTIONS

How do I track my order?

We strive to process and ship orders promptly within 72 hours of placement. Once your order has been dispatched, you will receive an email notification containing tracking information.

Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.

How long will it take to receive my order?

We always strive to deliver your parcel with the best carrier and service for your country. All information about the shipping times and rates by country can be found on our shipping page

How long will it take to receive a refund?

Once you’ve sent your items back to us, you should receive your refund within 10 working days after the items have reached our warehouse. You can track the progress of your return using the provided track and trace of your chosen carrier which indicates when the package reaches our warehouse.

The 10-workday processing period commences from this point onward. Once the refund has been issued, you will receive a notification. Please be aware that it may take up to 3 days for the refund to reflect in your bank account. If you haven’t received your refund in this timeframe, please email info@mirakoshop.com or click here so we can investigate this for you.

How do I make a return?

Making a return is easy! Here's what you need to do:

1. Within 30 days of receiving your order, send an email to info@mirakoshop.com indicating that you want to exchange one or more products.
2. Our team will promptly provide you with return instructions.
3. Follow the provided instructions to complete the return process.

PRODUCT

How do I find the right size?

We advise you to check the size guide on the product page. You can find this by clicking on "size finder" which is located right below the size selector. By doing so, you will find the perfect size for you.

How do I sign up to stock updates?

You can leave your email at the bottom in the email field and we will notify you as soon as you preferred product and size are back in stock,

How should I wash my bottoms or topwear?

Proper care ensures your garments stay in great condition for longer. Here's a guide on how to wash your bottoms and topwear:

Step 1: Check the Care Label: Before washing any garment, always check the care label for specific instructions. Different fabrics and designs may require different care methods.

Step 2: Sort by Color and Fabric: Separate your garments into light and dark colors to prevent color bleeding. Additionally, separate delicate fabrics from sturdier ones to avoid damage.

Step 3: Pre-Treat Stains: If there are any stains on your garments, pre-treat them with a stain remover or gentle detergent before washing. Follow the instructions on the product label for best results.

Step 4: Choose the Right Washing Cycle: Select the appropriate washing cycle on your washing machine based on the fabric and level of soiling. Use a gentle or delicate cycle for delicate fabrics and a regular cycle for sturdier materials.

Step 5: Use a Mild Detergent: Use a mild detergent that is suitable for the fabric of your garments. Avoid using bleach or harsh chemicals, especially on delicate fabrics.

Step 6: Wash in Cold Water: To prevent shrinking and color fading, wash your garments in cold water. Cold water is also gentler on fabrics and helps to preserve their integrity.

Step 7: Turn Garments Inside Out: Turn your garments inside out before washing to protect the outer surface and minimize friction during the washing cycle.

Step 8: Use a Gentle Cycle: If your washing machine offers a gentle cycle option, use it for delicate fabrics or garments with embellishments to minimize wear and tear.

Step 9: Air Dry or Tumble Dry Low: After washing, air dry your garments by laying them flat or hanging them on a drying rack. If using a dryer, choose a low heat setting to prevent shrinkage and damage to the fabric.

Step 10: Iron or Steam as Needed: Once dry, iron or steam your garments as needed to remove wrinkles and maintain a neat appearance. Follow the ironing instructions on the care label to avoid damaging the fabric.

By following these steps, you can ensure that your bottoms and topwear are washed effectively while preserving their quality and longevity.

Do you offer warranty on your products?

We stand behind the quality of our products and aim to address any concerns or issues promptly. Our warranties typically cover manufacturing defects and workmanship issues for a specified period from the date of purchase. However, please note that warranty terms and conditions may vary between products.

ORDERS & DELIVERY

How do I track my order?

We strive to process and ship orders promptly within 72 hours of placement. Once your order has been dispatched, you will receive an email notification containing tracking information.

Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.

Is there a way to expedite shipping or receive updates on my order status?

Yes, we offer expedited shipping options for customers who need their orders to arrive more quickly. You can select expedited shipping during the checkout process for an additional fee.

As we want to provide you with the best service at all times we even offer free express shipping over a certain amount. Visit our shipping page for rates and lead times per country.

What is the delivery time?

We don't like to keep you waiting, therefore your order is processed directly from our warehouse within 48-72 hours after it being placed.

Orders received on weekdays before 5 pm CEST, are dispatched the same day. Orders placed after this time will be sent on the following day. Weekend orders are scheduled for shipment on Mondays.

The estimated shipping duration as stated in the check out and on our shipping page commences from the day your order is dispatched.

As we move fast it is not possible to make changes or cancel your order after it being placed. In case you do require assistance from us about receiving your order, we are here to assist you. Please contact our Customer Support team for any inquiries; info@mirakoshop.com

What are the shipping costs?

Please visit our shipping page for rates and delivery times per region.

Can I cancel or change my order?

We understand that circumstances may change, but our commitment to quick processing means we're already working diligently to prepare your order for shipment as soon as it's received. Therefore, we kindly ask our customers to double-check their orders before finalizing payment.

If you have any questions or concerns regarding your order, please don't hesitate to contact our customer support team. We're here to assist you in any way we can within the constraints of our rapid processing system.

If the item(s) are not to your liking you can always return them within 30 days

I entered a wrong shipping address, what can I do?

If you realize the mistake shortly after placing your order, contact our customer support team immediately. The sooner you reach out, the better the chances of correcting the address before the order is shipped.

If your order has already been processed or dispatched and you're unable to update the address through our customer support team, contact the shipping carrier directly. Depending on the carrier's policies, you may be able to request a package redirection or rerouting to the correct address. This often involves an additional fee and is subject to carrier approval.

To avoid similar issues in the future, double-check your shipping address before finalizing your order. Ensure all details, including apartment numbers, street names, and postal/ZIP codes, are accurate.

I haven't received an order confirmation, what should I do?

You will receive an order confirmation by e-mail immediately after placing your order. This e-mail contains the order number (consisting of minimum 6 digits), order summary and the shipping address.

Sometimes, order confirmation emails may be filtered into your spam or junk folder by mistake. Take a moment to check these folders in your email account to see if the confirmation email is there.

If you've checked your spam folder, waited for some time, and verified your email address but still haven't received an order confirmation, reach out to our customer support team. Provide them with your order details, including your full name and order number, and they'll assist you in verifying your order status and resend the confirmation email if necessary.

RETURNS & EXCHANGES

What is your return policy?

We use a return period of 30 days during which the customer may return his or her package without giving any reason. These 30 days start when the package is received. Please note that the return shipment must be sent back to us within these 30 days.

Return conditions

All items must be returned to us in an unworn and unwashed condition suitable for resale with the tags still attached to the item.

For items purchased in the sale, MIRAKO does not offer the possibility for a refund. These items can only be exchanged for an other item from the collection.

Shipping costs are not refundable.

How can I make a return?

The exchange or return of an order is very easy.

Send within 30 days after receipt of your order an email to info@mirakoshop.com in which you indicate that you want to exchange one or more products. We will send you the return instructions right away. :)

How long does a refund take?

We do our best to process returns as quickly as possible. After receiving your return in our warehouse we process it within 10 working days. On your track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse.

From then on the 10 working days start. After the refund has been made, you will receive a message about it. Please note that it can take up to 3 days before the refund is visible on your bank account.

Can I make an exchange?

Yes, you can make an exchange! We will send the first exchange from our warehouse for free. For any subsequent exchanges, you will be required to cover the cost of delivery.

Simply follow these steps:

1. Send an email to info@mirakoshop.com within 30 days of receiving your order to initiate the exchange process.
2. Provide details about the item(s) you wish to exchange and the reason for the exchange.
3. Our team will provide you with instructions on how to proceed with the exchange.
4. Follow the provided instructions to complete the exchange process.
5. Once we receive your returned item(s), we'll process the exchange and send out your replacement item(s) as soon as possible.

International: Please note we are not responsible for paying any customs charges (import duty or tax) on any returns for the exchanges. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot exchange lost returns

If you have any questions or need further assistance, feel free to reach out to our customer support team. We're here to help!

How long does it take to exchange a product?

After your return shipment is received by our warehouse, we will process your return within 10 days. In most cases your exchange wish will be executed in just a few days. You will always receive a confirmation email with a tracking code once your new order is fulfilled.

Where can I find my order number to register my return?

Your order number can be found in the confirmation email you received after placing your order. This is a five digit code. If you have not received this e-mail correctly, our customer service will be happy to help you.

If you've already initiated the return process and the product is sold out, we'll reach out to you directly. Our team will work with you to find a suitable solution, whether it's selecting a different product or exploring other options.

What should I do if a product us delivered faulty or damaged?

If you receive a product that is faulty or damaged, we're here to help! Follow these steps to resolve the issue:

1. Take a photo of the damaged or faulty product.
2. Send an email to info@mirakoshop.com with the picture of the complaint attached. In your email, please include your order number and a brief description of the issue.
3. Our customer service team will review your message promptly and work with you to find a solution as quickly as possible.

We're committed to ensuring your satisfaction and resolving any issues with your order. Don't hesitate to reach out to us if you encounter any problems

What should I do if I want to return my order outside the return period?

We use a return period of 30 days during which the customer may return his or her package without giving any reason. These 30 days start when the package is received. Please note that the return shipment must be sent back to us within these 30 days.

In the unlikely event that this does not work out, we offer you the option of exchanging the product for a replacement. Please ask our customer service for the possibilities.

How long does it take for my return to be processed?

We do our best to process returns as quickly as possible. After receiving your return in our warehouse we process it within 10 working days. On your track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse.

From then on the 10 working days start. After the refund has been made, you will receive a message about it. Please note that it can take up to 3 days before the refund is visible on your bank account.

CONTACT

How can I contact the customer service?

If you have any questions, don't hesitate to contact us, we are happy to help. Our experts are available 7 days a week to answer all the questions you may have.

Contact: info@mirakoshop.com or click here

What is the response time of the customer service?

We always aim to answer every question within 48 hours.